Last updated: March 2026
1. About these Terms
These Terms of Use / Terms of Service (“Terms”) govern your access to and use of:
- chartermeridian.com;
- chartermeridian.com; and
- any related pages, assessments, questionnaires, reports, content, and services made available by Charter Meridian.
Charter Meridian is a trading name of Project Productions LTD.
By accessing or using our website, portal, or services, you agree to these Terms.
If you do not agree, you should not use our website, portal, or services.
2. Who we are
Charter Meridian is a cyber security assessment, reporting, brokerage, and supplier-matching business.
Our website and portal are intended primarily for business and professional use.
3. What we provide
We provide services including:
- cyber security self-assessment and questionnaire workflows;
- reporting and assessment outputs;
- procurement and RFP support;
- supplier matching and brokerage support; and
- related information and service content.
Unless expressly agreed otherwise in writing, our website and service content are intended for general business and informational purposes and as part of a structured assessment/brokerage workflow. They are not a guarantee of legal compliance, technical completeness, certification outcome, or commercial result.
4. No guarantee of outcome
Our services are intended to help organisations understand gaps, priorities, and suitable next steps, including potential supplier pathways. They do not guarantee:
- regulatory approval;
- certification;
- successful procurement;
- freedom from cyber incidents;
- business continuity; or
- the suitability, quality, or future performance of any third-party provider.
Any decision to implement recommendations, appoint a supplier, or rely on outputs remains your responsibility.
5. Eligibility and acceptable use
You may use our website, portal, and services only for lawful purposes.
You must not:
- use our services in a way that breaches any law or regulation;
- submit false, misleading, or deceptive information;
- interfere with or disrupt our website, portal, systems, or security;
- attempt unauthorised access to any account, report, infrastructure, or data;
- scrape, crawl, harvest, extract, or systematically copy content or data without permission;
- reverse engineer or attempt to derive source logic, workflows, or service methodology from the site or portal;
- use bots, scripts, or automated means to misuse our services;
- upload or transmit malicious code; or
- misuse reports, assessments, or outputs in a way that infringes rights or misrepresents our work.
6. Accounts and credentials
Where account access is available:
- you are responsible for maintaining the confidentiality of your credentials;
- you must not share credentials except as permitted for legitimate internal business use;
- you must notify us promptly of suspected unauthorised access; and
- we may suspend, restrict, or terminate access where we reasonably believe an account is being misused.
We may issue usernames by email and passwords or other access details by SMS, email, or secure link as part of our service process.
7. Purchases, payments, and refunds
Where you purchase services through our website or portal:
- payments are processed through Stripe or another payment provider we designate;
- prices may be displayed publicly;
- unless we expressly state otherwise, payments are final once made for the agreed service; and
- any discretionary exception or goodwill refund will be handled by customer service on a case-by-case basis.
You are paying for a professional service, workflow, or output, not for a guaranteed result.
8. Reports, assessments, and outputs
Reports, assessments, and related outputs are prepared based on the information, scope, responses, and context available to us at the time.
You remain responsible for:
- the accuracy and completeness of information you provide;
- how you use any report or recommendation;
- decisions taken on the basis of any output; and
- any third-party provider you engage.
Reports may be shared internally within your organisation for legitimate business purposes, but you must not resell, repackage, or commercially exploit them without our permission.
9. Supplier matching and brokerage
Where we identify, recommend, or introduce third-party providers:
- we do so as part of a brokerage or matching service based on the information available;
- you choose whether to engage any provider;
- you own the resulting supplier relationship; and
- we do not assume responsibility for the acts, omissions, or performance of third-party providers.
10. Intellectual property
All intellectual property rights in our website, portal, branding, logos, service structure, written content, reports, graphics, layouts, and downloadable materials belong to us or our licensors, except where content clearly belongs to a third party.
You may use our materials for legitimate internal business purposes connected with your use of our services.
You must not, without our prior written permission:
- reproduce, distribute, publish, adapt, or exploit our materials commercially;
- use our name, branding, or logos in a misleading way;
- scrape or extract content systematically; or
- create derivative commercial materials from our reports or site content.
11. Testimonials and feedback
If you provide feedback or a testimonial, you agree that we may use it for service improvement and, where you separately agree, for marketing purposes in identified or anonymised form.
We reserve the right not to publish, or to remove, testimonials or reviews at our discretion.
12. Availability and changes
We may change, suspend, withdraw, or update the website, portal, or services at any time.
We do not guarantee uninterrupted or error-free availability.
13. Limitation of liability
To the fullest extent permitted by law:
- we exclude liability for indirect, consequential, special, or incidental loss;
- we exclude liability for lost profits, lost revenue, lost opportunity, business interruption, reputational harm, and data loss arising from use of the website, portal, services, or any outputs;
- we exclude liability arising from your implementation of recommendations, your reliance on outputs, or your engagement of third-party providers;
- we exclude liability for downtime, interruptions, delays, or failures outside our reasonable control; and
- our liability for website-only use is limited to £1.
Nothing in these Terms excludes liability that cannot lawfully be excluded.
14. Right to refuse service
We reserve the right, at our discretion, to refuse enquiries, decline work, suspend service access, or stop providing services where we consider it necessary for legal, operational, security, reputational, or commercial reasons.
15. Privacy and cookies
Your use of the website and portal is also governed by our Privacy Policy and cookie information.
16. Children and sensitive data
Our services are intended for business users and adults.
You must not submit special-category or unnecessary sensitive personal data unless we expressly request it as part of a legitimate service requirement.
17. Governing law and jurisdiction
These Terms are governed by the law of England and Wales.
The courts of England and Wales will have exclusive jurisdiction over any dispute or claim arising from or related to these Terms, the website, the portal, or the services.
18. Contact
If you have questions about these Terms, contact:
Charter Meridian at contact@chartermeridian.com